What is Axcelx's Uptime gurantee?

We offer a 99.9% uptime gurantee, but you should expect no network related downtimes. We are multiomed to our uplinks down to our switching core.

Does Axcelx provide statistic graphs for my vps or colocation

Yes, We provide cpu, memory, disk and bandwidth graphs for vps, and interface statistics for your colocated servers.

What is the Axcelx policy for spam?

We hold an anti-spam policy. This typically means service may be terminated as a result of several complaints

What level of support does Axcelx offer?

We offer 24x7 support in which levels of esculation should be completed off hours are support ticket, email, phone or skip to the call if it's a true emergency. We will help to the best of our ability to get your issues handled in a timely fashion.

Can clients or potential clients visit the datacenter?

Yes, must be setup with your individual sales represenative

Can we come to your office and say hi?

Yes, We welcome visitors and coffee's :)

I colocate 1U, how much of a notice do I need if I need to physically access my server?

During business hours we can make immediate exceptions but planned maintenance should be directed to your sales individual for proper access.

What type of security do you have?

The datacenter is manned 24x7 by an outside security agency. There are over 100 cameras online and 5 specifically around our rows of cabinets. Each cabinet is locked with a combination lock, removal of equipment is always logged and we must have notifications prior to removal.

What capacity level does Axcelx maintain its network?

We maintain a 25% capacity at which 30% is our indication to upgrade.

Can you manage my vps or colocated servers?

Yes we can, this service is typically offered FREE depending on the level of management. Initial setup and configuration is offered FREE.

Do you offer the ability to cross-connect to other tenants or clients within the datacenter?

Yes, We offer the ability for you to scale as required.

How many GB is 1Mbps?

The MATHEMATICAL maximum transfer of 1Mbps full duplex (megabit per second, or Mb/s) is roughly 320 gigabytes per month in each direction (320GB in and 320GB out). This is calculated from the number of seconds in a 30-day month multiplied by the number of bits in a megabit.

The REAL WORLD USAGE value of 1Mbps is much less than the mathematical value. Since it is based on several variables, it is impossible to state what your real use could be.

When calculating Mbps from GB, never use the 316GB value as it will almost never be anywhere near accurate. Always consider a conservative number such as 150-200GB per 1mbps outbound, as this is what the typical end-user's usage of bandwidth equates to.

What is 95h Percentile?

The 95h percentile usually cuts off the top 5% of bandwidth peaks in each month, and then bills at the nearest rate. In this way infrequent peaks are ignored, and the client is charged in a fairer way. The reason this statistic is so useful in measuring data throughput is that it gives a very accurate picture of the cost of the bandwidth. The 95th percentile says that 95% of the time, the usage is below this amount. Just the same, the remaining 5% of the time, the usage is above that amount.